Terms and Conditions | Sales Terms and Conditions
Scope and acceptance of general sales terms
The website www.shieldton.com (hereinafter referred to as the “Website”) is via the Internet network address
E-commerce website accessed by www.shieldton.com. The website is open to any Internet users (hereinafter referred to as “users”) to use. The website publisher is Shieldton Development Limited (Hong Kong registered company) (hereinafter referred to as the “Vendor”).
The website host is:
Shieldton Development Limited
Phone: 2377 4881
The website enables suppliers to provide products (hereinafter referred to as “products”) for sale to users who browse the website. Under these general sales terms, the user and the supplier are collectively referred to as the “two parties”, and each is called a “party”, and the user who has confirmed the order is called the “customer”.
The rights and obligations of users will automatically apply to customers.
Any order made by the customer for the products provided on the website shall be deemed as an express confirmation of acceptance of these general sales terms.
Users are not allowed to modify these general sales terms, but can print out the relevant content or store a backup by themselves.
The seller reserves the right to change these general sales terms at any time without prior notice. The amendments do not apply to booking instructions or orders that have been accepted and confirmed by customers.
These general terms of sale exclude the application of any other documents.
Registration and account security
To register as a user of this website, the user must:
(1) Be eighteen (18) years old or above; and
(2) Ability to sign legally binding contracts.
Before ordering products through the website, users must first register. When registering:
(i) The user must provide accurate, complete and up-to-date registration information to the supplier; and
(ii) The user authorizes the seller to assume that: anyone who uses the website with a user name and password is the user or his authorized person.
The user is responsible for the safe keeping of the user name and password used to purchase the product, as well as any activities or actions performed using the name and password. The seller cannot and will not be liable for any loss or damage caused by the user’s non-compliance with the above requirements.
The seller has the absolute discretion to refuse user registration and terminate any customer account for any reason.
If there are any changes to the personal information provided by the user, he must immediately notify the seller’s customer service department via [email protected], or update the personal information on the website www.shieldton.com so that the seller can effectively Communicate with users.
The user must be responsible for every order made by logging into the website, and agree to indemnify the seller in full for any third-party claims or losses (no matter how they occur) caused by any person using user data to log into the website and place an order.
Products sold on the website
The seller is the only supplier of products sold on the website.
All products supplied by the seller (including special offers) are valid for the time shown on the website.
The selling price of the product on the website
All product prices are calculated in Hong Kong dollars (HKD $) and invoices are issued at the price when the order is accepted.
The price does not include shipping. The relevant freight is determined based on the total amount of the order and is added to the product price. The freight amount will be displayed before the user confirms the order.
Order
All orders constitute a complete and unreserved acceptance of these general sales terms.
The customer agrees that the seller’s order registration system constitutes proof of the order and its date.
Each order is limited to 10 products. In addition, in each order, any single product cannot be ordered more than 5 pieces.
When a customer clicks the “Submit Order” button, it means that the customer declares that his order is placed in accordance with these general sales terms. Customers can print the order summary by themselves.
Once the order is registered by the seller, a detailed confirmation notice of the order is sent to the customer’s registered email address.
This confirmation notice will list the exact silver code and shipping details of the invoice based on the order information.
This confirmation notice represents the acceptance of the order and confirmation of the transaction, but only if the inventory is available and the order payment is received; if the seller fails to provide one or more ordered products, the customer will be notified by email. In this case, the seller will charge the customer the recalculated amount after deducting the price of the failed product.
If all the goods in the order cannot be provided, the order will be cancelled, and the customer will be notified by email and no payment is required.
Cancellation
At any time before the seller completes the order processing:-
6.1 If the seller fails to provide the product for any reason or cannot execute the order for any reason, the seller can cancel the order and inform the customer of this situation.
6.2 Customers can contact our customer service department to cancel the order. If the customer service department informs the customer that the order processing procedure has been completed, the customer cannot cancel the order and the goods will be delivered as scheduled.
If the customer has paid the relevant payment for the cancelled order, the payment will be refunded to the customer according to the original payment method.
For customers who have disputed the payment of previous orders, the seller reserves the right to suspend or cancel their orders.
Refunds
If the customer finds that the product is damaged or defective when receiving the product, or the product received is not the product originally ordered, the customer can return the product and get a full refund.
Any returned and unused products purchased on this website must be returned within 7 days after the delivery date. The returned product must be unopened and in the original packaging, and all accessories and additional accessories must be stored. If the ordered product is damaged, defective or not in good condition, customers can call the seller’s customer service hotline (852) 2377 4881 / send an email to [email protected] to contact the seller.
If the returned set is a boxed set, all the products in the box must be returned; if the customer’s order includes a bonus gift, the bonus gift must also be returned. If the bonus gift is not returned with the original product, the refund will not be accepted.
The returned product must be shipped prepaid. The seller does not accept the delivery method of cash on delivery.
Shipping costs are not refundable.
After the seller has verified and confirmed that the customer is eligible for a refund, the refund amount will be made through the original payment method.
Exchange
If the product is damaged or defective when it is received, or the product received is not the product originally ordered, the customer can choose to (a) exchange for other product or (b) a full refund
(a) Exchange :
If the customer chooses to replace the damaged or defective or incorrect product, the seller will send the replacement item to the customer free of charge, but the customer must first return the ordered product to the seller in the state when the customer received the product.
(b) Refund:
If the customer chooses to refund and return a damaged or defective or incorrect product, and the customer has returned the ordered product to the seller in the state when the customer received the product, the seller will return it according to the original payment method used for online shopping:
- a) Full payment; and
- b) Shipping costs incurred in delivering products to customers (if only part of the order is returned to the seller, the seller can reduce the amount of freight returned by the seller to the customer to offset the freight sent to the customer but not returned items); and
If the customer does not return the relevant product to the seller, the seller will not initiate and process the refund.
To obtain a refund or replace the product, please return the product within seven (7) working days from the delivery date or the date the product defect was discovered (if applicable). .
The above regulations do not affect any other legal rights of customers
Instructions for returning the product
Please include the returned product photos as evidence when providing information. Once the customer service department accepts the processing, the customer must send the product back to the customer service department for verification.
Regardless of the customer returning the product to the seller for any reason, the customer must abide by the following instructions to expedite the return procedure:
Contact the Customer Service Department via email [email protected] for further instructions.
Any risk related to the returned product shall be borne by the customer.
Non-refundable products
In the following cases, replacement products or refunds will not be accepted:
- Any products that are not part of the order
- Products purchased more than 7 days ago
- The customer did not return the related product for refund/replacement
- Gift or trial outfit or model
- The packaging of the product is incomplete or damaged
- Products rejected due to personal preference
- In case of dispute, the seller reserves the right of final decision
Payment
Customers can pay by credit card (Visa card, MasterCard or JCB card), PayPal or Alipay. When a customer uses a credit card and undergoes an authentication procedure, it is confirmed that the credit card belongs to the customer. When the seller accepts the customer’s order, the amount payable will be deducted from the customer’s account. All credit card holders are required to accept the verification check and authorization of the issuing bank. If the issuing bank of the customer’s credit card refuses to authorize payment to the seller, the seller shall delay the delivery and contact the customer. In this case, the seller shall not be liable for any delay or failure to deliver. Credit card information will be processed by SSL (encrypted socket layer) connection. The seller is not responsible for the improper use of information by third parties. If payment is made by Alipay, the payment will be deducted immediately when the order is placed. If payment is made by all other methods, the payment will be deducted from the customer’s account and the payment will be settled only after the customer’s order is accepted and the product is sent.
The seller accepts Visa, Mastercard, JCB, Alipay and Paypal payment methods for purchases on the website. Benefiting from credit card shopping protection services (such as VISA verification service, MasterCard security code), customers can use their credit card with a password or security code to shop with confidence. The credit card used for shopping must be valid, and the name of the credit card holder must be the same as the customer’s name. The seller is not responsible for any credit card fraud. All payment methods require customers to pay before delivery. The seller does not accept “cash on delivery”.
All orders should be paid in Hong Kong dollars.
In order to provide secure online business transactions, the seller uses Internet Encrypted Socket Layer (SSL) technology. This technology encrypts the customer’s personal data (including credit card number, name, and address) to ensure that the data will not be read when transmitted over the Internet. To view SSL certificate information, customers can right-click on www.shieldton.com and select “Properties” and “Certificate”. “.
The seller may set a credit limit for each customer from time to time, and reserves the right to restrict sales, including the right to refuse to sell to any customer. The order payment must be paid in full when placing the order. If the customer’s payment cannot be processed, the order will not be accepted. It is recommended that the customer contact the card issuing bank to resolve any issues regarding the use of their credit card in order to continue processing the order.
The seller reserves the right to change the payment terms of any order without prior notice. The seller reserves the right to change the payment method for products offered online at any time through web announcements, emails and/or any other public communication methods.
If any order payment has been made, but the order is not accepted by the seller, the customer is entitled to a refund through the original payment method. The seller shall not be liable for any loss, damage, cost or expense that may be incurred by the relevant customer or any person due to any delay in processing the said refund.
The customer assures the seller that he has obtained any required authorization when placing the order to use the payment method of his choice. If the customer fails to pay any amount owed, or in any adverse payment situation, the seller reserves the right to suspend or cancel any order and/or delivery, regardless of its nature or processing progress.
Ten days after the invoice date, or immediately after the bank’s payment rejection notice is issued (applicable to all other payment methods), any unpaid payment will automatically be charged statutory interest plus a 5% fee. .
As part of measures to prevent Internet fraud, information about customer orders may be sent to any competent authority for verification.
Order shipping
The product will be delivered to the delivery address provided by the customer when placing the order according to the applicable shipping method selected by the customer.
After accepting the order and confirming the payment, the seller will deliver the products to the customer within 1 to 3 working days; Tung Chung, Chek Lap Kok and Hong Kong International Airport will take 5 to 7 working days to complete the delivery. The final decision on the exact area will be made by the seller.
Estimated delivery date
Any estimated delivery date may be changed due to any applicable operational or unpredictable reasons (including but not limited to the hoisting of Typhoon Signal No. 8 or system failure). In this case, the seller will contact the customer to reschedule the delivery time.
Delivery cost
- Free shipping on orders of HK$600 or above
- A delivery fee of HK$40 will be charged for purchases below HK$600
Deliver goods
- Delivery service is applicable to Hong Kong Island, Kowloon and the New Territories, but not applicable to Big Wave Bay, Shek O, Lo Wu, Lok Ma Chau, Cheung Chau, Discovery Bay, Lamma Island, Ma Wan, Peng Chau, Tai O Island, Siu Ho Wan , Disney, Po Toi Island and Lantau Island, Tung Chung, Chek Lap Kok and Hong Kong International Airport. The final decision on the exact area will be made by the seller.
- Delivery is not applicable to locations that have no direct means of transportation, or buildings that are 3/F or above and no lifts are available.
- Please note: The seller will do its best to deliver all the goods as scheduled. The seller expects to deliver the product when there is someone at the delivery address. If the product is placed outside the delivery address due to customer requirements, the seller will not bear the related responsibility.
- The delivery service will be suspended when the typhoon signal No. 8 is hoisted or the black rainstorm warning is in effect. In this case, the customer will be contacted to reschedule the delivery time.
- If no one takes delivery at the scheduled delivery time, the seller reserves the right to charge additional delivery fees.
- If there is any change in the customer’s delivery address, the customer has the responsibility to notify the seller immediately.
- The seller reserves the right to refuse delivery to any customer. This is the sole discretion of the seller.
Retain ownership
All products are the exclusive property of the seller until the selling price (including principal, additional fees and taxes) is paid in full.
Responsibility
Except for the situation where special sales are not provided to reduce inventory, the seller shall not be responsible for the failure to fulfill the order due to shortage of inventory or the inability to provide products due to force majeure.
The seller shall not be liable for the following reasons:
– Any interruption to the website;
– Incidents involving computer system or program vulnerabilities;
– Fraudulent intrusion by a third party causes any damage, which leads to changes in any information provided by the seller on the website;
– More generally speaking, any direct or indirect damage caused by any person’s access to the website or the inability to access the website or the credit given to any information directly or indirectly, regardless of its cause, source, nature or consequences, especially any Loss of profits, customers or information, or any other loss of intangible goods.
Intellectual property
According to the legislation governing the ownership of literary and artistic rights or other similar rights, the website and all the elements, brands, drawings, models, photos, texts, descriptions, logos, sequences that appear on the website (whether animated or not and sound), The graphics, etc., together with their compilation, are the exclusive property of the seller, and the seller does not grant any license or any rights except for the website that can be visited. Any authorization to use or copy (in whole or in part) these elements is for informational reference and personal and private use only. It is hereby expressly prohibited to copy the contents of the website and use the copies for other purposes. Without the prior written authorization of the seller, the website (in whole or in part) and its content or brand may not be used, copied, copied, sold, resold, provided, modified or used in any other way in whole or in part for any purpose.
Any other use will also constitute infringement.
Applicable law
The sales of the seller’s products must comply with the laws of Hong Kong. .
Data processing and civil liberties
The seller will process the collected information for the purpose of sending business communications and/or processing customer orders. The recipient of the information is the seller and its service provider. The customer has the right to contact the buyer via email to view, modify, correct and delete the personal information related to it.